Delivery & Shipping
We aim to send all orders within 3-5 working days of receiving your order, unless otherwise stated. Many of our orders are bespoke and specially commissioned and require individual delivery dates.
Anything ordered on a Friday afternoon, during the weekend, or on a Bank Holiday will be processed the following working day.
We use Royal Mail First Class service and so delivery times and other conditions are subject to their policies. See : www.royalmail.com for more info. For international orders, we use Royal Mail International Tracked & Signed service or swiftly couriered via FedEx. Please refer to : International Delivery for delivery charges. International delivery is the responsibility of the postal service in the destination country and The Whisper Gallery cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.
Prices reflect Royal Mail Pricing, which is dependent on weight & destination. These are displayed at checkout once you enter your delivery address. Please note that customers outside of the European Union (EU) may be eligible to pay local customs or duty charges; these are not included in your payment to us.
Standard Letterclass shipping from £4
Parcel, tracked and signed shipping from £15
* Most of the time your order will be dispatched within a few days. But if you have left it a little bit late and need something sooner, or by a specific date, then just give the gallery a call on + 044 7709581412 so that we can confirm availability on the items and prioritise their dispatch.
If you would like to cancel an order, please email us as soon as possible or complete the form on our contact page. If orders have not yet shipped, we will refund the value of your order. If items have already shipped, then we are unable to cancel your order, but you may return it to us as detailed above.