Privacy Policy

Explanation of how we collect and process your personal data through our website.

1. INTRODUCTION

Our privacy notice will cover how we collect and process your personal data through our website https://thewhispergallery.com

By providing us with your data, you guarantee to us that you are over 18 years of age.

The Whisper Gallery is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: The Whisper Gallery

Email address: [email protected]

Postal address: Whisper Gallery Ltd, The Mews, Melling, Nr Carnforth, Lancs, LA6 2RE

If for any reason you are not happy with how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If there is a reason you are planning to complain to the ICS we would appreciate if you would contact us first so we can do our best to rectify any issues you may have with the way we have handled and processed your personal data.

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

Identity Data >> This may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

Contact Data >> This may include your delivery address, email address and telephone numbers.

Technical Data >> This may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Anything not mentioned here that you may add in the enquiry/question fields on any of the contact/enquiry/account registration/checkout forms on our website will not be processed unless relevant to your enquiry. Any sensitive data added will be immediately deleted. (See next section for what sensitive data is)

(A website form field is a space where you will type any information before sending the form)

If you change your personal data please inform us at [email protected] as soon as possible as it is very important that your personal data is stored accurately and kept up to date. Your personal data should also be updated in your account page if you have one. Accounts can be accessed or set up by visiting > https://thewhispergallery.com/my-account/

Sensitive Data or Special Category Data

We will not intentionally collect any Sensitive Data about you and if we do receive any it will be removed as soon as the data is viewed.

Example’s of sensitive data may include, information about an individual’s:

race;
ethnic origin;
politics;
religion;
trade union membership;
genetics;
biometrics (where used for ID purposes);
health;
sex life; or
sexual orientation.

Bank Details, Credit or Debit Cards and PayPal sensitive data

Our site uses third parties to take payments which means we don’t store any sensitive payment information. Our site uses PayPal and PayL8r. You can find out more about their privacy policies by following the links below:

https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

http://payl8r.com/privacy-policy

3. HOW WE CAPTURE / COLLECT YOUR DATA

Your data will be captured using one of our website forms, including contact forms / account registration forms & checkout forms if a purchase is made.

When you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at https://thewhispergallery.com/cookie-policy/ for further details.

4. HOW WE WILL USE YOUR DATA

We will use your data to process and respond to your enquiry/questions/order or anything that is relevant to the information filled in on any of our website forms only.

* Internal record keeping.

* We may use the information to improve our products and services.

* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Change of purpose

If we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose that we may proceed to do so.

5. HOW YOUR DATA WILL BE STORED

Data from forms on our website will be stored within our email service provider. These include one.com, you can find more information on their privacy policy here https://www.webfaction.com/privacy.

If you create an account or order your data will also be stored within the database of our website by WooCommerce. You can find out more about how WooCommerce stores data within our database and their privacy policy by visiting the links below >

https://docs.woocommerce.com/document/bundles/bundles-data-structures-storage/

https://automattic.com/privacy/

We will:

Retain inactive accounts personal data for > 2 years

Retain pending orders personal data for > 2 years

Retain failed orders personal data for > 2 years

Retain cancelled orders personal data for > 2 years

Retain completed orders personal data for > Indefinitely unless data erasure has been requested

6. DISCLOSURES OF YOUR PERSONAL DATA

Your data may be passed onto one of our associates if it is necessary to allow us to complete your order or answer your enquiry or complete your order.

They will not use your data for anything other than your enquire/ question

7. DATA SECURITY

We have put security measures in place to ensure that your data is stored securely, by us and our associates.

We will also limit the access to your personal data by our associates if they don’t need to access everything that is stored based on the nature of the work and their involvement. They will only process your personal data on our instruction and will uphold confidentiality based on agreements between us and all of our associates.

Data Breach

If a data breach is to happen we have put in place a procedure that will be followed which includes notifying you at the closest possible time to us finding out about the breach.

8. DATA RETENTION

We keep your personal data for as long as required to operate the service we are providing to you or for archival purposes and in accordance with legal requirements and tax and accounting rules. If we have not heard from you or you have not engaged with us for a period of two years and we do not need to keep your personal data for archival, legal or business reasons, we will delete or suppress your personal information. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
If you have told us that you do not want to hear from us at all or by a particular channel, we will hold the minimum amount of your personal data on a suppression list to ensure we comply with your request.

9. LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10.INTELLECTUAL PROPERTY RIGHTS

The Site and its content are protected by intellectual property rights, including copyright and trademarks. The Whisper Gallery Ltd reserves its rights in respect of this. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

11. CHANGES TO THIS PRIVACY POLICY

We may update the terms of this Policy at any time, so please do check it from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website. By continuing to engage with us through our services and our website you will be deemed to have accepted such changes.

12. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at [email protected]

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