Customer Service

A warm welcome to The Whisper Gallery. We’d like you to feel at home and wonder round as if it’s your own place. Think of it as stepping into somewhere tranquil from a noisy street: a modern-day sanctuary. We want to share the things that we find interesting, beautiful, inspiring or at the very least noteworthy. We want to be the cause of a raised eyebrow, a questioning glance or a purr of satisfaction in the mind. We’ve made it easy to explore. Just click onto whatever you’re drawn to.

The gallery is carefully curated and hosts both established and emerging artists. It’s dynamic so there’ll be updates, new work, work in progress, stories, private views and suggestions of other things worth seeing here or elsewhere. To find out more, please subscribe to our newsletter here.

There’ll be plenty to admire. We want to celebrate craftsmanship: Pieces that are different, one-off, made with love, integrity, considerable talent and impeccable taste. You may be just looking as the old phrase goes but there will also be ample opportunity to buy. We’ve included filters so you can easily and quickly find what you’re looking for or save it to My Wishlist.

 

Your space

 

It’s important to us that you enjoy shopping at The Whisper Gallery so we take great care to make sure that everything is simple to use, easy to understand and that your details are always secure. You do need to be at least 18 years old and possess a valid credit or debit card – one that we recognise and accept.

It’s important to remember that, should you place an order, you’re accepting The Whisper Gallery contract and terms and conditions. All orders are subject to availability and confirmation of the order price. But no rush, you’ll have the opportunity to double check, triple check – and adjust your order before the final confirmation step.  So don’t worry if you make a mistake or change your mind about anything.

When you’re ready to place your order, you can create a password-protected account where we will save your name and billing address for the next time you visit. If you’d like to change your details at any time, you can do this in your account. Here you can track the status of your order in Order History too.

 

Change of an existing order

 

We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact our Customer Service team as soon as possible who will be happy to help you. If your order has already been dispatched before you can cancel or change it, simply return it to us for a refund when you receive it and place a new order.

 

Change of a country setting

 

If you are shopping in a different country to where you would like your items delivered, you can always change this at the top of the web page, where it says ‘Shipping To’. If you have already added items to your shopping bag they will not disappear if you change your shipping destination. Please note that all the prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to.

 

Frequently asked questions

 

When will my order arrive ?

Once we have received your order, it can take 3 – 5 working days to reach you unless stated otherwise at Checkout. Anything ordered on a Friday afternoon, during the weekend, or on a Bank Holiday will be processed the following working day. We will keep you updated as much as possible – just click on your The Whisper Gallery account and you can track your parcel from there. If there are any problems, don’t hesitate to contact our customer service team. Contact Customer Service. For more information on delivery and shipping, please click here.

 

When I send a return or exchange back to you, how long will it take ?

Once you have posted your return or exchange back to us – when it arrives we’ll make sure to send you an email. The refund or exchange will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer! For more information on returns or exchanges, please click here.

 

SECURE PAYMENT

We accept online card payment with MasterCard, VISA, PayPal & Payl8r. We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. The currency used is Euro (€) for all countries except for Sweden (SEK), Denmark (DKK) and the UK (British pound/£). VAT is included in all our prices and will be based on the country the order will be shipped to. All prices and product information on The Whisper Gallery website are subject to change. For more information on Finance Shopping Options at The Whisper Gallery, see Payl8r.

 

SECURITY

For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.